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  1. #1
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    Really need help! Moved servers but still showing old site?

    Hey all! We seem to be having an issue with something. We changed the nameservers for a domain to a different hosting company and made up a new site for that host. Everything went fine. When I view the site on my computer the new site is there as it should be. However on my friend's computer it's still pulling up the old site with the old host, even though we've cleared out all the cookies, cache, etc. Sometimes the new site will pop up for a bit, then the old site shows up again, only on his computer.

    We're both going through the same internet service provider and I can't think of a single reason why his computer would be doing that. Any ideas?

  • #2
    Senior Coder tomws's Avatar
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    How long ago was the change made? It can take a couple of days for DNS changes to propagate.
    Are you a Help Vampire?

  • #3
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    Quote Originally Posted by jessnoonyes View Post
    Hey all! We seem to be having an issue with something. We changed the nameservers for a domain to a different hosting company and made up a new site for that host. Everything went fine. When I view the site on my computer the new site is there as it should be. However on my friend's computer it's still pulling up the old site with the old host, even though we've cleared out all the cookies, cache, etc. Sometimes the new site will pop up for a bit, then the old site shows up again, only on his computer.

    We're both going through the same internet service provider and I can't think of a single reason why his computer would be doing that. Any ideas?
    I agree with tomws about propagating dns,
    another problem could be if there is a proxy servers somewhere who serve the old pages.

    best regards

  • #4
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    you running xp? any os can do this but I know only how to check it in xp.

    strat->run
    c:/windows/system32/drivers/etc/hosts

    check that you domain isn't showing in that file like:

    12.65.324.897 yourdomain.com

    This is how I see my new sites before they go live and of course, once they have gone live, I sometimes forget that I made a change to that file. Only noticeable if I move servers, as you have just done.

    But yes, the others' points are valid too - and probably more likely.

    bazz
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    Why do some people say "I don't know for sure"? If they don't know for sure then, they don't know!
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  • #5
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    I thought it was a propogation issue at first too, but we're both running off of the same internet service provider. There's some kind of memory thing with his internet explorer that clearing the cache won't fix. When I installed a new browser on his computer (opera) it pulled it up just fine.

  • #6
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    Alright scratch that. This is maddening. The new browser, Opera, was pulling up the site just fine for a couple of hours, then reverted back to pulling up the old site. Seriously strange.

    The site is thesolesavers.com if that helps any...

  • #7
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    I don't recall ever being in your site so thee won't be anything in my cache.

    I am seeing a site in blue, with 2006 ay the bottom.

    bazz
    "The day you stop learning is the day you become obsolete"! - my late Dad.

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  • #8
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    I uploaded a screenshot of what it should look like (it's coming up fine in browsershots.org so I'm thinking this problem might be related to their computer).

    The main difference on the home page between the old site and the new is the sidebar. Does it look ok for you?

    Thanks for your help!
    Attached Thumbnails Attached Thumbnails Really need help!  Moved servers but still showing old site?-ssa1.jpg  

  • #9
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    that's the one I see.
    "The day you stop learning is the day you become obsolete"! - my late Dad.

    Why do some people say "I don't know for sure"? If they don't know for sure then, they don't know!
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  • #10
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    *whew* That's what I wanted to hear. I've been doing this a long time and I've never heard of the kind of issues they're having pulling up their site. Changing nameservers has never been difficult or a big deal for me. It really must have something to do with their computers then, you think?

  • #11
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    Quote Originally Posted by jessnoonyes View Post
    *whew* That's what I wanted to hear. I've been doing this a long time and I've never heard of the kind of issues they're having pulling up their site. Changing nameservers has never been difficult or a big deal for me. It really must have something to do with their computers then, you think?
    maybe this will help you.
    this are the headers reported by webdeveloper extension:
    Code:
    Response Headers - http://thesolesavers.com/
    
    Date: Sat, 13 Jun 2009 01:12:26 GMT
    Server: Apache/1.3.41 (Unix) PHP/5.2.6 mod_log_bytes/1.2 mod_bwlimited/1.4 mod_auth_passthrough/1.8 FrontPage/5.0.2.2635 mod_ssl/2.8.31 OpenSSL/0.9.8b
    X-Powered-By: PHP/5.2.6
    X-Pingback: http://thesolesavers.com/xmlrpc.php
    Keep-Alive: timeout=15, max=100
    Connection: Keep-Alive
    Transfer-Encoding: chunked
    Content-Type: text/html; charset=UTF-8
    
    200 OK
    and this is the response of a request to a command line tool:
    Code:
    HTTP/1.1 301 Moved Permanently
    Date: Sat, 13 Jun 2009 01:11:52 GMT
    Server: Apache/1.3.41 (Unix) PHP/5.2.6 mod_log_bytes/1.2 mod_bwlimited/1.4 mod_auth_passthrough/1.8 FrontPage/5.0.2.2635 mod_ssl/2.8.31 OpenSSL/0.9.8b
    X-Powered-By: PHP/5.2.6
    X-Pingback: http://thesolesavers.com/xmlrpc.php
    Location: http://thesolesavers.com/
    Connection: close
    Content-Type: text/html; charset=UTF-8
    I don't like that 301,

    best regards

  • #12
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    Hm, that's interesting. HTTP/1.1 301 Moved Permanently What could that mean?

    I did set up something in the htaccess file to force the www off the domain, because for some reason if he typed www in the url it pulled up the old site, but if he left it off sometimes it pulled up the new.


    Code:
    RewriteEngine On 
    RewriteCond %{HTTP_HOST} ^www.thesolesavers.com$ [NC]
    RewriteRule ^(.*)$ http://thesolesavers.com/$1 [R=301,L]
    Last edited by jessnoonyes; 06-13-2009 at 03:32 AM.

  • #13
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    Quote Originally Posted by jessnoonyes View Post
    Hm, that's interesting. HTTP/1.1 301 Moved Permanently What could that mean?

    I did set up something in the htaccess file to force the www off the domain, because for some reason if he typed www in the url it pulled up the old site, but if he left it off sometimes it pulled up the new.
    this kind of redirection, with or without www, must return a 302 status not 301 for the page. I would check htaccess or the server conf file.
    BTW, there are a lot of differences between Apache 1.3 and 2.0, check this out too.

    Edit: rewrite seems correct for apache 2.0, check the differences for 1.3

    best regards
    Last edited by oesxyl; 06-13-2009 at 03:54 AM.

  • #14
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    Thanks! That's good to know. I just took it off for now since it's not necessary

  • #15
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    Quote Originally Posted by jessnoonyes View Post
    Thanks! That's good to know. I just took it off for now since it's not necessary
    is good to know if this was realy the cause of the problem. the problem is solved or is still there?

    best regards

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